Don't miss out on your potential customers! A client goes to your website, asks a question and a chatbot gives them an instant response. The communication history and customer data are stored in the CRM. The next day the call center operator receives an automated task, calls the client and suggests applying for a credit card in CRM-system. The card is issued and is delivered in a few days.
CRM:
Sales management in corporate or retail segments
Loan approval automation
Turn-key solutions for omnichannel banking
Customer acquisition and customer service management
Retail
Reward customer loyalty! A customer tells your call center operator that the promo code is not valid. The operator selects the case type in the CRM, and the client is automatically rewarded with extra points
CRM:
SKU catalogue and price lists management
Supply chain automation
Launching personalized marketing campaigns based on customer behaviour analysis
Contact centre automation and handling of customer queries
Production
Our customers want to feel appreciated and paid attention to! He leaves his business card with you. Your employee scans it and a new lead is automatically created in your CRM, then it is automatically updated with the information from external sources. The new lead is automatically assigned to a personal manager based on customer segment specified by the system. Your manager is automatically notified of the new lead and gets in touch with the customer. Then the sales manager makes a commercial offer in the CRM system to be forwarded to the client by email. All communication data is stored in the system. Business continuity is ensured and the complete account history is available at all times
CRM:
Automated supplier / partner management
Warranty and order fulfillment automation
Handling of SKU catalogue and tiered pricing
Operations, supply chain automation
Telecommunications
Provide excellent customer service! Your customer lodges a complaint about poor internet connection. After the request is registered in the CRM it is forwarded to the service engineer. The engineer gets an instant notification in the mobile application, fixes the problem and records the result. The customer is notified that the problem has been solved
CRM:
Customer service
Product and service management
Onsite customer service processes
Sales processes for B2B and B2C customers
Non-profit organizations
Donor relationship management
Donor recruitment
Fundraising evaluation and planning
Finance tracking, monitoring and implementation
CRM
Our competitive advantage – speed and quality of work with CRM
BENEFITS OF IMPLEMENTING
Our competitive advantage – speed and quality of work with CRM
BENEFITS OF IMPLEMENTING CRM
AUTOMATION OF THE SERVICE PROCESS IN 3 STEPS
Client makes a request on the website
Step One
The request goes to the CRM, where it is automatically assigned to the call center operator > the manager processes it, registering the call outcome
Step Two
The supervisor monitors the uploads in the real time mode, the number of requests in the queue, as well as the number of processed and overdue requests
Make great presentations, longreads, and landing pages, as well as photo stories, blogs, lookbooks, and all other kinds of content oriented projects.
EXAMPLE OF PROCESSING LEADS WITHOUT CRM
Client makes a request on the website
The administrator manually uploads orders to xls (where they can make a mistake with the upload period and miss or duplicate some of the orders) and sends the xls file to the head of the call center
The manager distributes requests to the employees
Employees call potential customers the next day, record the results of calls and send the results to the manager
The manager gets the results
In such a multi-step process, some information can easily be lost or distorted
First step
Second step
Third step
Fourth step
Fifth step
Sixth step
EXAMPLE OF PROCESSING LEADS WITHOUT CRM
A client makes a request on the website
The administrator manually uploads orders to xls (where he can make a mistake with the upload period and miss or duplicate some of the orders), then sends the xls file to the head of the call center
The manager distributes requests to employees
Employees call potential customers the next day, record the results of the calls and send the results to the manager
The manager gets the results
In such a multi-step process, some information can easily be lost or distorted
First step
Second step
Third step
Fourth step
Step fiveth
Sixth step
AUTOMATION OF THE SERVICE PROCESS IN 3 STEPS
Client makes a request on the website
Step One
The request goes to the CRM, where it is automatically assigned to the call center operator > the manager processes it, registering the call outcome
Step Two
The supervisor monitors the uploads in the real time mode, the number of requests in the queue, as well as the number of processed and overdue requests
Store your entire customer relationship history in one system
Increase sales with artificial intelligence
Manage the sales process at any time on any available device
Customized sales
Create applications to automate any business process, minimizing research and development costs
Salesforce Service Cloud
Provide a quick and reliable way to resolve customer issues.
Enhance the customer experience with customer-friendly and easily available portals
Provide your customers with personalized support across digital channels, including messengers and social media
Improve contact centre efficiency with chatbots and other artificial intelligence solutions
Adjust the service to the needs of your business
Salesforce Community Cloud
Create portals, websites, forums and mobile apps faster than before
Use a consistent company branding across all sites and apps
Provide a wide range of self-service options for your customers - starting from creating leads to giving feedback
Do business with your partners using one integrated platform for sales, marketing and partner support
Involve your employees into your company's workflow - from collective problem solving to gamification
Salesforce Marketing Cloud
Quick and reliable way to solve customer issues.
Enhance the customer experience with customer-friendly and easily available portals
Provide personalized support to customers through their preferred digital channels, including messengers and social networks
Improve contact centre efficiency with chatbots and other artificial intelligence solutions
Adjust the service to the needs of your business
Tableau
Create interactive dashboards and reports based on data from different systems
Automatically wield data correlation and predict changes using artificial intelligence
Get specific recommendations to achieve your business goals
Visualize your entire business on one screen
Easily create artificial intelligence models to analyze your data
OUR SERVICES
CRM system audits:
do you feel your CRM is not being used to its full potential? Does it seem there is additional value that can be unlocked? Our experts will audit it and provide you with guidance and recommendations
Business analysis:
you wish to implement a new CRM system or replace an existing one? Start with business processes description and requirements list. We'll be happy to help you: define your needs, establish the room for improvement, discuss the performance of the platforms as they relate to your business
CRM Implementation:
design, planning, go-live: do you already have clear requirements for the processes to be automated? Experienced architects and consultants will design the optimal solution, determine the set of required licenses, set up interfaces and integration, develop functionality, train the users, write user guides, provide support during the launch and fine-tuning of the system
Support and development:
CRM system is implemented with the future growth in mind? We will provide all necessary support at your convenience. We'll advise your business users, administrators, and technical specialists, find possible issues and improve the performance, help communicate with the vendor support team and help you prepare for new releases of the system
do you feel your CRM is not being used to its full potential? Does it seem there is additional value that can be unlocked? Our experts will audit it and provide you with guidance and recommendations
Business analysis:
you wish to implement a new CRM system or replace an existing one? Start with business processes description and requirements list. We'll be happy to help you: define your needs, establish the room for improvement, discuss the performance of the platforms as they relate to your business
CRM Implementation:
design, planning, go-live: do you already have clear requirements for the processes to be automated? Experienced architects and consultants will design the optimal solution, determine the set of required licenses, set up interfaces and integration, develop functionality, train the users, write user guides, provide support during the launch and fine-tuning of the system
Support and development:
CRM system is implemented with the future growth in mind? We will provide all necessary support at your convenience. We'll advise your business users, administrators, and technical specialists, find possible issues and improve the performance, help communicate with the vendor support team and help you prepare for new releases of the system
• Partner relationship management • Auditing and implementation of incentive programs • Planning and reporting preparation
• Sales planning and execution • Negotiating commercial terms and conditions • Trade catalogue and price lists • Integration with Gmail: email and calendar synchronization and automated lead generated by Gmail
• Refinement and enhancement of the existing Salesforce CRM system with regard to the user interfaces and automated calculations
• Partner relationship management • Field service mobile app with employee location tracking • Job application processing • Integration with Bitrix24, Facebook, Tilda, Yandex.Metrics
• Revision and optimization of sales based on Salesforce
• Communication with existing and potential donors • Automated donation receipts • Integration with iRaiser and the RedCrescent website • Operational reporting
• Analysis and optimization of B2B sales processes
• Salesforce CRM system support and development
• B2B sales planning and execution • Negotiating commercial terms and conditions • Trade catalogue and price lists • Operational reporting