CUSTOMER
RELATIONSHIP
MANAGEMENT
Find your domain among those who use CRMs or introduce this technology into your field
CUSTOMER
RELATIONSHIP
MANAGEMENT
Find your domain among those who use CRMs or introduce this technology into your field
MARKETING > SALES > CLIENTS > MARKETING > SALES > CLIENTS
MARKETING > SALES > CLIENTS > MARKETING > SALES > CLIENTS
Partnership automation in a bank
Partner onboarding faster by
+50%
Partnership automation in a bank

Partner onboarding faster by
+50%
Lead generation increased by as much as
Marketing and sales automation in a machine manufacturing company (ABB)
+120%
Decision-making on possible transactions speeded up by as much as
Sales automation in
a cleaning company
+80%
Customer service queues cut in
Automated customer service in retail
Х2
Customer service queues cut in
Automated customer service in retail
Х2
Partner onboarding faster by +50%
Partnership automation in a bank
Partner onboarding faster by +50%
Partnership automation in a bank
Lead generation increased by as much as 120%
Marketing and sales automation in a machine manufacturing company (ABB)
Decision-making on possible transactions speeded up by as much as 80%
Sales automation in
a cleaning company
Customer service queues cut in X2
Automated customer service in retail
Customer service queues cut in X2
Automated customer service in retail
WHY CRM?
HOW CRM
CRM solutions are used in different areas. Find your domain among those who use CRMs or introduce this technology into your field
BUSINESS
HELPS YOUR
HOW CRM
HELPS YOUR
BUSINESS
CRM solutions are used in different areas. Find your domain among those who use CRMs or introduce this technology into your field
HOW CRM HELPS YOUR BUSINESS
Banking & Finance
Don't miss out on your potential customers! A client goes to your website, asks a question and a chatbot gives them an instant response. The communication history and customer data are stored in the CRM. The next day the call center operator receives an automated task, calls the client and suggests applying for a credit card in CRM-system. The card is issued and is delivered in a few days.

CRM:
  • Sales management in corporate or retail segments
  • Loan approval automation
  • Turn-key solutions for omnichannel banking 
  • Customer acquisition and customer service management
Retail
Reward customer loyalty! A customer tells your call center operator that the promo code is not valid. The operator selects the case type in the CRM, and the client is automatically rewarded with extra points

CRM:
  • SKU catalogue and price lists management
  • Supply chain automation
  • Launching personalized marketing campaigns based on customer behaviour analysis
  • Contact centre automation and handling of customer queries
Production
Our customers want to feel appreciated and paid attention to! He leaves his business card with you. Your employee scans it and a new lead is automatically created in your CRM, then it is automatically updated with the information from external sources. The new lead is automatically assigned to a personal manager based on customer segment specified by the system.  Your manager is automatically notified of the new lead and gets in touch with the customer. Then the sales manager makes a commercial offer in the CRM system to be forwarded to the client by email. All communication data is stored in the system. Business continuity is ensured and the complete account history is available at all times

CRM:
  • Automated supplier / partner management
  • Warranty and order fulfillment automation
  • Handling of SKU catalogue and tiered pricing 
  • Operations, supply chain automation
Telecommunications
Provide excellent customer service! Your customer lodges a complaint about poor internet connection. After the request is registered in the CRM it is forwarded to the service engineer. The engineer gets an instant notification in the mobile application, fixes the problem and records the result. The customer is notified that the problem has been solved

CRM:
  • Customer service
  • Product and service management
  • Onsite customer service processes
  • Sales processes for B2B and B2C customers
Non-profit organizations
  • Donor relationship management
  • Donor recruitment
  • Fundraising evaluation and planning
  • Finance tracking, monitoring and implementation
CRM
Our competitive advantage –
speed and quality of work with CRM
BENEFITS OF IMPLEMENTING
Our competitive advantage –
speed and quality of work with CRM
BENEFITS OF IMPLEMENTING
CRM
AUTOMATION OF THE SERVICE PROCESS
IN 3 STEPS
Client makes a request on the website
Step One
The request goes to the CRM, where it is automatically assigned to the call center operator > the manager processes it, registering the call outcome
Step Two
The supervisor monitors the uploads in the real time mode, the number of requests in the queue, as well as the number of processed and overdue requests
Step Three
Streamlined process with CRM
Content Oriented Web
Make great presentations, longreads, and landing pages, as well as photo stories, blogs, lookbooks, and all other kinds of content oriented projects.
EXAMPLE OF PROCESSING LEADS WITHOUT CRM
Client makes a request
on the website
The administrator manually uploads orders to xls (where they can make a mistake with the upload period and miss or duplicate some of the orders)
and sends the xls file to the head of the call center
The manager distributes requests to the employees
Employees call potential customers the next day, record the results of calls
and send the results to the manager
The manager gets the results
In such a multi-step process, some information can easily be lost or distorted
First step
Second step
Third step
Fourth step
Fifth step
Sixth step
EXAMPLE OF PROCESSING LEADS WITHOUT CRM
A client makes a request on the website
The administrator manually uploads orders to xls (where he can make a mistake with the upload period and miss or duplicate some of the orders), then sends the xls file to the head of the call center
The manager distributes requests to employees
Employees call potential customers the next day, record the results of the calls
and send the results to the manager
The manager gets the results
In such a multi-step process, some information can easily be lost or distorted
First step
Second step
Third step
Fourth step
Step fiveth
Sixth step
AUTOMATION OF THE SERVICE PROCESS
IN 3 STEPS
Client makes a request on the website

Step One
The request goes to the CRM, where it is automatically assigned to the call center operator > the manager processes it, registering the call outcome
Step Two
The supervisor monitors the uploads in the real time mode, the number of requests in the queue, as well as the number of processed and overdue requests
Step Three
Content Oriented Web
Make great presentations, longreads, and landing pages, as well as photo stories, blogs, lookbooks, and all other kinds of content oriented projects.
PRODUCT > PRODUCT > PRODUCT > PRODUCT > PRODUCT > PRODUCT
PRODUCT
Salesforce Sales Cloud 
  • Store your entire customer relationship history in one system
  • Increase sales with artificial intelligence
  • Manage the sales process at any time on any available device
  • Customized sales
  • Create applications to automate any business process, minimizing research and development costs
Salesforce Service Cloud
  • Provide a quick and reliable way to resolve customer issues.
  • Enhance the customer experience with customer-friendly and easily available portals
  • Provide your customers with personalized support across digital channels, including messengers and social media
  • Improve contact centre efficiency with chatbots and other artificial intelligence solutions
  • Adjust the service to the needs of your business
Salesforce Community Cloud
  • Create portals, websites, forums and mobile apps faster than before
  • Use a consistent company branding across all sites and apps
  • Provide a wide range of self-service options for your customers - starting from creating leads to giving feedback
  • Do business with your partners using one integrated platform for sales, marketing and partner support
  • Involve your employees into your company's workflow - from collective problem solving to gamification
Salesforce Marketing Cloud
  • Quick and reliable way to solve customer issues.
  • Enhance the customer experience with customer-friendly and easily available portals
  • Provide personalized support to customers through their preferred digital channels, including messengers and social networks
  • Improve contact centre efficiency with chatbots and other artificial intelligence solutions
  • Adjust the service to the needs of your business
Tableau
  • Create interactive dashboards and reports based on data from different systems
  • Automatically wield data correlation and predict changes using artificial intelligence
  • Get specific recommendations to achieve your business goals
  • Visualize your entire business on one screen
  • Easily create artificial intelligence models to analyze your data
OUR SERVICES
CRM system
audits:

do you feel your CRM is not being used to its full potential? Does it seem there is additional value that can be unlocked? Our experts will audit it and provide you with guidance and recommendations
Business
analysis:

you wish to implement a new CRM system or replace an existing one? Start with business processes description and requirements list. We'll be happy to help you: define your needs, establish the room for improvement, discuss the performance of the platforms as they relate to your business
CRM
Implementation:

design, planning, go-live: do you already have clear requirements for the processes to be automated? Experienced architects and consultants will design the optimal solution, determine the set of required licenses, set up interfaces and integration, develop functionality, train the users, write user guides, provide support during the launch and fine-tuning of the system
Support
and development:

CRM system is implemented with the future growth in mind? We will provide all necessary support at your convenience. We'll advise your business users, administrators, and technical specialists, find possible issues and improve the performance, help communicate with the vendor support team and help you prepare for new releases of the system
CRM system
audits:

do you feel your CRM is not being used to its full potential? Does it seem there is additional value that can be unlocked? Our experts will audit it and provide you with guidance and recommendations
Business
analysis:

you wish to implement a new CRM system or replace an existing one? Start with business processes description and requirements list. We'll be happy to help you: define your needs, establish the room for improvement, discuss the performance of the platforms as they relate to your business
CRM
Implementation:

design, planning, go-live: do you already have clear requirements for the processes to be automated? Experienced architects and consultants will design the optimal solution, determine the set of required licenses, set up interfaces and integration, develop functionality, train the users, write user guides, provide support during the launch and fine-tuning of the system
Support
and development:

CRM system is implemented with the future growth in mind? We will provide all necessary support at your convenience. We'll advise your business users, administrators, and technical specialists, find possible issues and improve the performance, help communicate with the vendor support team and help you prepare for new releases of the system
OUR CUSTOMERS

• Partner relationship management
• Auditing and implementation
of incentive programs
• Planning and reporting preparation
• Sales planning and execution
• Negotiating commercial terms and conditions
• Trade catalogue and price lists
• Integration with Gmail: email and calendar synchronization and automated lead generated by Gmail
• Refinement and enhancement of the existing Salesforce CRM system with regard to the user interfaces and automated calculations
• Partner relationship management
• Field service mobile app with employee location tracking
• Job application processing
• Integration with Bitrix24, Facebook, Tilda, Yandex.Metrics
• Revision and optimization of sales based on Salesforce
• Communication with existing and potential donors
• Automated donation receipts
• Integration with iRaiser and the RedCrescent website
• Operational reporting
• Analysis and optimization of B2B sales processes
• Salesforce CRM system support and development
• B2B sales planning and execution
• Negotiating commercial terms and conditions
• Trade catalogue and price lists
• Operational reporting
Fill out the form and get a consultation
By sending this form you agree to our Privacy Policy
Fill out the form and get a consultation
By sending this form you agree to our Privacy Policy
NORTH AMERICA HQ
Tier One Analytics, Inc,
+1 (571) 306-0099
1751 Pinnacle Dr #600, McLean, VA 22102,
  • UNITED STATES
Netherlands
Tier One Analytics B.V.
Herikerbergweg 282, 1101CT,
  • Amsterdam
Germany
Tier One Analytics GmbH Wiesbaden,
  • Mainzer straße 97, 65189
Czech RepUblic
Tier One Analytics s.r.o.
Nebušická 75, Nebušice,
  • 164 00 Praha 6